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faq

frequently asked questions

How do you ship fragile items?

For item bought loose, rather than their original full cases, we use customized reinforced cardboard boxes, with separate compartments to make shipment safe!!

Can I Track my order online?

No. But you will receive a message from Akis Express with your expected delivery.

I am away from home a lot, what can I do?

As soon as your order is processed you will receive a phone call from Akis Express to arrange a delivery that best suits you. However you can always choose to pick up your parcel from the nearest Akis Express shop, there are more than 100 stores around the island. Pick up from stores can also be faster than home delivery!

What should I do if I have received a broken bottle?

The packaging is designed to avoid breakages and our partners are fully aware of the fragility of our products, but sometimes the bottles do break.

Please, carefully examine the box when you receive the order.

Our transport companies do not allow returns if our customers open the box in their presence, but please do check if you can see any signs of damp patches on the outside of the box. If so, please do not accept the delivery. Our partners will identify us and we will contact you in order to send you a new delivery at no extra cost to you.

What should I do if the order is incomplete or not what I bought?

We try to make sure that this doesn’t happen, but if we make an error preparing your order, simply send us an email to [email protected]. Please mention your details and we will send you the missing item at no extra cost or we will refund you the money for the item.

Can I buy gift Vouchers?

Yes. Gift vouchers can be found under the Offers Page.

I can’t find what I’m looking for!

If you are looking for a specific product, please contact us at [email protected], and we will try to get our hands on it just for you.

Customized Gift packs, Company presents and Large orders

If you are interested in any of the above, please contact us via email with what exactly you need and we will try to cater to your needs.
We can also create custom gifts for special occasions and celebrations, such as hens & bachelor parties.

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